Many organisations are currently recruiting for a staff member they do not really need.
How is your organisation managing to identify when this is the case?
At Drake, our specialised consultants are trained to evaluate your needs, determine the right staffing levels then find you the best staff for non-permanent roles.
Call centre staff are the voice of your company; how can you be sure that your organisation is being represented effectively?
With the impact of overseas outsourcing and the competitive nature of this industry, organisations are devising new and exciting strategies for identifying, attracting and retaining the top performers in this sector.
Whether your goal is to enhance the effectiveness of a single call centre or to improve your enterprise-wide customer contact strategy, Drake is committed to working in partnership with your company to achieve breakthrough results.
We have decades of experience in the customer contact industry specialising in inbound and outbound call centre solutions offering a staffing solution for virtually every industry. We know the latest customer contact strategies, technologies and trends. We understand customer contact processes and their growing impact on an entire organisation’s success.
Drake’s Contact/Call Centre staffing solutions are unlike any other in the industry. We match the hiring strategies to your customer contact strategies and your overall business goals and objectives.
Drake has access to large databases of potential employees representing the best talent in the marketplace, ensuring our clients are serviced quickly and efficiently.
We can equip your new employee to fit into your specific working environment and culture with a custom onboarding and orientation solution. We’ll identify the training needs of new recruits and create programmes to ensure that they have full knowledge of your organisation—including:
- Your code of conduct and regulations
- Products and services
- Structure
- Objectives and mission
- Operational processes and procedures
In addition, we can create retention and rewards programmes that motivate your customer contact professionals to consistently outperform the competition.
Drake’s call centre professionals can support your organisation to manage and source quality reliable staff for both inbound and outbound call centres to ensure your company has top people at the front line.
To find out more about the impact Drake can have on your call centre, call today on 0800 840 940.
