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In This Issue
- Six Steps to a More Loyal Customer
- Convince Employees to Track Their Own Performance
- How to Manage without Micromanaging
- Talent Management Spotlight – Unbundled Recruitment Services
Six Steps to a More Loyal Customer
A small increase in customer loyalty can substantially increase profitability. Find out what you need to do to make a huge impact on your business.
We all know it’s important to have loyal customers. But do you know how important it is? A study by Bain & Company suggests that a 5% increase in customer loyalty can improve profitability by anywhere from 25% to 95%.
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Convince Employees to Track Their Own Performance
Find out the eight reasons that tend to convince employees to track their own performance to avoid misunderstandings and for on-going performance improvement.
“After seventeen years of working with leaders in organizations of all shapes and sizes, I can tell you that the most pervasive (and blatant) aspect of under management—in most workplaces—is the failure of managers to monitor and measure employee performance properly in writing on a day to day basis.”
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How to Manage without Micromanaging
Are you crossing the line and getting too controlling? Learn how to be a balanced manager and not a painful micromanager.
Micromanagement is often defined as “excessive control of people or projects” and it is popularly viewed as an evil, not a good. But is it entirely? Most micromanagers do not realize they micromanage – but their people do!
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Talent Management Spotlight -
Unbundled Recruitment Services
Building a successful organization requires the skills and commitment of good people who support the values of your organization and your objectives. Top performers make the difference between a good year and a great year. How do you attract talented people to your organization?
How do you compete against top firms for the best employees? Is your recruitment process as efficient and effective as it could be? Effective recruiting can be an expensive, complex and time-consuming exercise - so it is imperative to get it right from the start. But what if you don't have the resources to do it yourself?
Drake can assist your recruitment efforts by offering you a selection of on-demand services and solutions:
- Writing Job Advertisements
- Resume Screening
- Behavioural Assessments
- Background and Criminal Checks
- Reference Checking
- Skills Testing
- Creating and Implementing Job Fairs
For more details, visit us online at www.drakeintl.com or contact the Drake office nearest you.
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Announcements
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Photo Contest
Put the Drake Business Review magazine in the picture and win $1,000 US.
It’s easy to enter. Simply take an original, high-resolution picture of the Drake Business Review magazine ‘visiting’ a popular attraction anywhere in the world.
The contest deadline is July 18, 2011. One entry per person.
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DrakePulse
DrakePulse.com, Drake’s official corporate blog provides the latest information on topics relevant to job seekers and HR professionals. With content sourced from thought leaders around the globe it will help readers stay up to date on what’s important to them. The blog will regularly feature posts from guest bloggers who provide unique perspectives on talent management and human resources.
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DrakeMobile
DrakeMobile is a custom-designed mobile application for iPhone, iTouch, iPad and Blackberry. Almost like two applications in one, it is tailored to meet the ever-expanding needs of Drake’s two audiences; job seekers and HR Professionals/Business leaders.
Order permanent or flexible staff, read a Drake Business Review or conduct a Job Search and have the results delivered to Twitter, Facebook, email or by RSS-all from the palm of your hand.
DrakeMobile is the most customizable and robust mobile job search tool available today – and it’s free!
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www.drakeintl.com