Outsourcing can lower your costs and increase your productivity allowing you to
become more competitive and profitable.
Drake achieves results through
understanding our client’s business needs while refining and adapting our
outsourcing solutions to meet the changing needs of your business.
Drake is an agile, outsourcing partner who can - quickly and effectively respond
to your business challenges today and in the future. We offer comprehensive
national coverage, in each capital city and in most rural and regional
locations in Australia.
Drake has significant expertise in the areas of call centre partnering and has the capability to deliver outstanding service quality, sales and performance from our experience in operating call centre facilities in Australia and Canada.
Benefits of outsourcing your Call Centre:
- Increase your productivity by concentrating on your core competency.
- Improve contact centre performance by using our state of the art outbound and inbound contact centre technologies and expertise.
- Attain optimal efficiency in average sales, average speed of answer, call abandonment rates and talk time.
- The inbound call centre or outbound telemarketing agency exists as a virtual extension of your business.
- Outsourcing offers you access to leading edge technology and state of the art equipment lowering the cost of buying, maintaining and updating telephony equipment.
- Detailed reporting and analysis on call results on a daily / weekly / monthly basis.
To find out how our outsourcing solution can support your company’s non-core functions, call a Drake Consultant today on 13 14 48.
