Drake Business Process Outsourcing provides essential business support functions
allowing you to focus on improving your competitive advantage through your core
business offerings.
Our objective is to help your business become more profitable while increasing
your customer satisfaction. We can help you outsource or offshore a full range
of front office services such as call centres, debt collection, help desks,
telemarketing and customer service. We are also experts in back office services
such as database management and transcription services.
HOW CAN DRAKE OUTSOURCING HELP YOU?
Drake Outsourcing's expertise and experience delivers significant BPO benefits
to your organisation including:
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Greater focus on your core business functions and those that create your
competitive advantage
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More control of, and a reduction in, your operating costs
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Improved effectiveness of your business processes
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Consistent and ongoing compliance with business and legislative requirements
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The ability to rechannel funds from business support functions to developing
new revenue streams
We work collaboratively with you to deliver the key elements of a successful
outsourcing relationship including:
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Seamless transition and implementation
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Productivity improvement tools and methodologies
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Benchmarking
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Continuous improvement focus
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Improved workflow and effectiveness of business processes
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Development and management of relevant Key Performance Indicators
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Consistent delivery of service performance standards
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Consistent and ongoing compliance with business and legislative requirements
What makes Drake Business Process Outsourcing a different style of outsourcing
provider is our determination to work in a collaborative partnership towards
better business and improved performance for your organisation.
